At Policy Craft Insurance, we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following types of personal information:
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Full name, address, and contact details (email, phone number)
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Date of birth and gender
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Driver’s licence number and driving history
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Insurance history and claims details
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Vehicle or property information
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Payment and billing information
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Identification numbers (e.g. SIN only when legally required)
We collect this information through online forms, over the phone, or in person when you apply for insurance, request a quote, file a claim, or contact us.
2. How We Use Your Information
We use your personal information to:
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Provide insurance quotes, products, and services
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Underwrite and issue policies
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Process payments and renewals
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Investigate and settle insurance claims
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Communicate with you about your policy
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Comply with legal and regulatory requirements
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Prevent fraud and protect our business interests
3. Consent
By providing your personal information to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
4. Sharing Your Information
We do not sell your personal information. However, we may share it with:
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Insurance carriers and underwriters
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Adjusters and claims investigators
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Service providers (e.g., payment processors, IT support)
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Regulatory bodies and law enforcement, if required
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Other parties with your explicit consent
All third parties we work with are required to maintain the confidentiality of your information.
5. Safeguarding Your Data
We take all reasonable steps to protect your information from unauthorized access, disclosure, or misuse. Safeguards include:
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Secure servers and firewalls
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Data encryption where applicable
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Employee training on privacy protocols
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Limited access to personal data on a need-to-know basis
6. Retention of Personal Information
We retain your information only as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory obligations.
7. Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate or incomplete. To make a request, please contact us at the details below.
8. Cookies and Website Usage
Our website may use cookies and tracking tools to enhance user experience and analyse website traffic. You can adjust your browser settings to refuse cookies, but this may affect your browsing experience.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated revision date. We encourage you to review this policy periodically.